Terms & Conditions

1. Our Services

Digiwoof provides business software, website services, marketing services, advertising support, automation setup, copywriting, education, consulting, and related tools for pet-care professionals and other service-based businesses.

Clicks! is an all-in-one business platform that may include features such as CRM tools, calendars, scheduling, forms, contracts, invoices, payments, websites, email marketing, automations, online courses, memberships, review tools, messaging, and integrations with third-party services.

Specific services, deliverables, pricing, timelines, revision limits, and responsibilities may also be outlined in an Order Form, proposal, invoice, service agreement, project scope, checkout page, or other written agreement between you and Digiwoof. Where a separate written agreement conflicts with these Terms, that separate agreement controls for the applicable service.

Any free website offer, promotional offer, training program, or other special promotion may be governed by additional published terms. Those additional terms apply alongside these Terms.

2. Account Registration and Responsibility

You must provide accurate, current, and complete information when creating an account or purchasing Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs through your account.

You agree to notify Digiwoof promptly if you suspect unauthorized access to your account. Digiwoof is not responsible for losses resulting from your failure to protect your account credentials or keep your contact and billing information current.

You must be at least eighteen years old and legally able to enter into a binding agreement to use the Services.

3. Subscription Services and Renewals

Certain Services, including Clicks!, are provided on a subscription basis. Your subscription begins on the date shown in your checkout, invoice, Order Form, or account and automatically renews at the end of each billing period unless you cancel before the next renewal date.

You authorize Digiwoof to charge your selected payment method for recurring subscription fees, applicable usage charges, taxes, and other amounts due under your account.

Monthly subscriptions renew monthly, and annual subscriptions renew annually, unless otherwise stated in writing. Digiwoof may update subscription pricing for future billing periods by providing advance notice. Price changes will not apply retroactively to a billing period that has already been paid.

4. Fees, Usage Charges, and Payment

You agree to pay all fees associated with the Services you purchase. Fees may include subscription charges, implementation fees, project fees, hourly fees, email or messaging usage, phone usage, artificial intelligence usage, advertising spend, premium integrations, processing fees, domain registration fees, or other charges disclosed in your account, invoice, Order Form, checkout page, or current pricing materials.

Usage-based charges are billed based on actual use and may vary from month to month. You are responsible for reviewing the pricing and usage information available in your account or provided by Digiwoof.

Advertising spend, third-party platform charges, payment processing fees, domain registration fees, and similar external costs are separate from Digiwoof’s service fees unless Digiwoof specifically states otherwise in writing.

All payments are non-refundable except where required by law or expressly stated in a separate written agreement. This includes subscription fees, setup fees, project deposits, completed work, unused subscription time, and usage charges already incurred.

A failed, declined, disputed, or overdue payment may result in suspension of Services, delayed work, removal of access, or cancellation of your account.

5. Cancellations and Termination

You may cancel a subscription by following the cancellation process provided in your account or by contacting Digiwoof in writing before your next billing date. Cancellation stops future renewals but does not create a refund for payments already made, unused time, setup work, completed work, or usage already incurred.

Digiwoof may suspend or terminate access to the Services if you fail to pay amounts due, violate these Terms, misuse the Services, create a security risk, engage in unlawful conduct, or use the Services in a way that could harm Digiwoof, other users, or third parties.

Upon cancellation or termination, your access to the applicable Services may end immediately or at the end of your paid billing period, depending on the circumstances. You are responsible for downloading or exporting any available data before your account is closed. Digiwoof may delete Client Data after cancellation or termination, subject to its standard retention practices and applicable law.

6. Your Content and Data

You retain ownership of the content, client information, business information, branding materials, and other data you provide to Digiwoof or upload to the Services (“Client Data”).

You grant Digiwoof a limited, non-exclusive right to host, process, reproduce, modify, transmit, and display Client Data only as reasonably necessary to provide, support, improve, and secure the Services.

You are responsible for ensuring that you have all necessary rights, permissions, notices, and consents to collect, upload, use, contact, process, and store Client Data through the Services. This includes obtaining any required consent from your clients before sending emails, text messages, appointment reminders, marketing communications, or other automated messages.

You are solely responsible for the accuracy, legality, integrity, and quality of Client Data and for complying with applicable privacy, communications, marketing, accessibility, consumer-protection, and recordkeeping laws.

7. Client Responsibilities

You agree to provide timely, accurate, and complete information, access, approvals, assets, and feedback needed for Digiwoof to perform the Services.

Delays caused by missing information, delayed feedback, incomplete approvals, inaccessible accounts, third-party platform issues, or changes requested outside the original scope may affect project timelines, launch dates, results, and delivery schedules.

You are responsible for reviewing and approving all copy, designs, website content, automations, advertisements, forms, messaging, offers, pricing, legal disclosures, and other materials before they are published, sent, or launched.

Digiwoof is not responsible for errors, omissions, outdated details, or legal issues in materials that you approve, provide, or instruct us to publish.

8. Website Content, Ownership, and Portability

Unless a separate written agreement states otherwise, you own the written website content created specifically for your business after all amounts due for that work have been paid. You also retain ownership of your pre-existing logos, photographs, copy, business information, and other materials you provide to Digiwoof.

Digiwoof retains ownership of its pre-existing materials, templates, systems, workflows, proprietary processes, software configurations, code, design frameworks, tools, training materials, and know-how.

Websites built inside Clicks! are created within a proprietary platform environment and cannot be exported or transferred directly into another content management system. You may copy or recreate written content, images, and other materials you own for use elsewhere, but the Clicks! website structure, platform configuration, automations, templates, and underlying system are not portable to another platform.

If your Clicks! subscription ends, any website hosted through Clicks! may be unpublished or become unavailable. Digiwoof is not responsible for maintaining, hosting, or transferring a Clicks! website after the associated subscription has ended.

9. Portfolio Use

Unless you notify Digiwoof otherwise in writing before publication, Digiwoof may display completed public-facing work in its portfolio, website, social media, educational materials, case studies, or other promotional materials.

This may include your business name, logo, website screenshots, public-facing designs, campaign creative, and general project descriptions. Digiwoof will not intentionally disclose private client information, account credentials, confidential business information, or non-public performance data without permission.

10. Third-Party Services and Integrations

The Services may connect with or rely on third-party services, including payment processors, email providers, phone providers, advertising platforms, calendar services, domains, social media platforms, artificial intelligence tools, and analytics providers.

Your use of third-party services is subject to the terms, policies, fees, and rules of those third parties. Digiwoof does not control and is not responsible for third-party services, integrations, outages, policy changes, account restrictions, data handling, approval decisions, security incidents, or changes to third-party functionality.

Digiwoof may modify, remove, or replace integrations or features when required by a third party, technical limitation, security concern, legal requirement, or business need.

11. Acceptable Use

You may use the Services only for lawful business purposes and in accordance with these Terms.

You may not use the Services to send unlawful, deceptive, abusive, harassing, discriminatory, fraudulent, harmful, or unsolicited communications. You may not use the Services to violate another person’s rights, infringe intellectual property rights, distribute malware, attempt unauthorized access, interfere with the Services, scrape or reverse engineer the platform, send spam, evade third-party policies, or engage in conduct that could damage Digiwoof’s reputation, systems, users, or service providers.

You may not use the Services to make false, misleading, unsubstantiated, or unlawful claims about professional services, animal behavior, veterinary care, health, training outcomes, products, or any other subject.

Digiwoof may investigate suspected misuse and may suspend or terminate access without notice when reasonably necessary to protect the Services, users, or third parties.

12. Marketing, Advertising, and Results Disclaimer

Marketing, advertising, SEO, website, automation, copywriting, and consulting services are intended to support your business efforts. Digiwoof does not guarantee rankings, leads, sales, revenue, advertising approval, account performance, conversion rates, business outcomes, or specific results.

Advertising platforms, search engines, social media platforms, payment processors, and other third parties independently control their own policies, approvals, algorithms, fees, and account decisions. Digiwoof is not responsible for a third party’s rejection, suspension, restriction, account closure, policy change, outage, or other action.

You remain responsible for reviewing all materials, campaigns, automations, content, offers, claims, and communications before they are published or sent. You are solely responsible for your business decisions and for ensuring that your marketing and business practices comply with applicable laws and professional obligations.

13. Artificial Intelligence Features

Certain Services may include artificial intelligence or machine-generated tools. These tools may produce inaccurate, incomplete, outdated, biased, or inappropriate output.

You are responsible for reviewing, editing, verifying, and approving any AI-generated output before using, publishing, sending, or relying on it. Artificial intelligence tools are not legal, financial, medical, veterinary, behavioral, or other professional advice.

You may not rely on AI-generated content as a substitute for your own judgment, professional expertise, or required review.

14. Intellectual Property

The Services, including Clicks!, Digiwoof’s website, branding, materials, software, designs, educational content, templates, processes, and documentation, are owned by or licensed to Digiwoof and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms and payment of all amounts due, Digiwoof grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during your active subscription or service period.

You may not copy, sell, sublicense, distribute, modify, create derivative works from, publicly display, reverse engineer, or otherwise exploit Digiwoof’s intellectual property except as expressly permitted in writing.

15. Confidentiality

Each party may receive non-public information from the other party in connection with the Services. Each party agrees to use the other party’s confidential information only as necessary to perform or receive the Services and to protect that information using reasonable care.

Confidential information does not include information that is publicly available through no breach of these Terms, already known without a duty of confidentiality, independently developed without use of confidential information, or lawfully received from another source without restriction.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGIWOOF DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, OR UNINTERRUPTED OPERATION.

Digiwoof does not guarantee that the Services will always be available, error-free, secure, compatible with every device or integration, or free from interruptions, delays, defects, or third-party issues.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGIWOOF AND ITS OWNERS, EMPLOYEES, CONTRACTORS, PARTNERS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGIWOOF’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO DIGIWOOF FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, Digiwoof’s liability will be limited to the greatest extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Digiwoof and its owners, employees, contractors, partners, and suppliers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Services, Client Data, communications, advertisements, website content, business practices, violation of these Terms, violation of applicable law, or infringement of another party’s rights.

19. Informal Resolution and Arbitration

Before bringing a formal claim, you agree to contact Digiwoof at info@digiwoof.com and provide a written description of the issue. Both parties agree to attempt in good faith to resolve the dispute informally for at least thirty days.

Except for claims that may be brought in small claims court and claims seeking injunctive or equitable relief for intellectual property infringement, any dispute arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration rather than in court.

Arbitration will be administered by the American Arbitration Association under its applicable rules. The arbitration may be conducted remotely, by written submissions, or in a mutually agreed location.

YOU AND DIGIWOOF AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND DIGIWOOF WAIVE THE RIGHT TO A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.

If any portion of this arbitration provision is found unenforceable, the remaining portions will continue to apply to the fullest extent permitted by law.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

To the extent a dispute is not subject to arbitration, you and Digiwoof agree that it will be brought exclusively in the state or federal courts located in Oregon, and you consent to the jurisdiction of those courts.

21. Electronic Communications

You agree that Digiwoof may send you notices, invoices, account information, policy updates, and other communications electronically, including through email, your account, text message where permitted, or notices posted within the Services.

You agree that electronic records, communications, and signatures may satisfy legal requirements for written communications and signatures.

22. Changes to These Terms

Digiwoof may update these Terms from time to time. The most current version will be posted on digiwoof.com with an updated “Last Updated” date.

Material changes will apply after reasonable notice, unless a shorter timeframe is required for legal, security, or operational reasons. Your continued use of the Services after the effective date of updated Terms means that you accept the revised Terms.

23. General Terms

These Terms, along with any applicable Order Form, service agreement, invoice, checkout terms, or written scope of work, form the entire agreement between you and Digiwoof regarding the applicable Services.

You may not assign or transfer your rights or obligations under these Terms without Digiwoof’s written consent. Digiwoof may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Digiwoof’s failure to enforce a provision is not a waiver of its right to enforce that provision later.

Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship, or fiduciary relationship between you and Digiwoof.

24. Contact Us

Questions about these Terms may be sent to: