Privacy Policy

1. Who We Are

Digiwoof is based in Oregon, United States.

In this Privacy Policy, “Digiwoof,” “we,” “us,” and “our” refer to Digiwoof. “You” and “your” refer to website visitors, leads, customers, Clicks! users, and other individuals whose information may be processed through our Services.

For questions about this Privacy Policy, contact us at:

info@digiwoof.com

2. When Digiwoof Is Responsible for Your Information

Digiwoof is responsible for personal information we collect directly for our own business purposes, including information from our website visitors, leads, clients, webinar attendees, course participants, and support contacts.

Clicks! clients may collect and manage information about their own customers, leads, employees, and contacts through the Clicks! platform. In those situations, the Clicks! client is responsible for deciding what information they collect, why they collect it, and how they use it. Digiwoof processes that information only as needed to provide, maintain, support, and secure Clicks!.

If your information was entered into Clicks! by one of our clients, you should contact that business directly with questions about its privacy practices, marketing messages, appointments, forms, contracts, or client records.

3. Information We Collect

We may collect information directly from you, automatically through our Services, from connected accounts, or from service providers that help us operate our business.

Information You Provide to Us

This may include:

• Your name, email address, phone number, business name, job title, and mailing address.
• Account credentials, account settings, user permissions, and login-related information.
• Information you submit through contact forms, booking calendars, chat widgets, webinars, courses, lead magnets, surveys, or support requests.
• Communications you send to us, including emails, chat messages, call recordings, meeting recordings, screen recordings, and feedback.
• Business information you provide for services, including your website address, branding materials, photos, videos, copy, business goals, services, locations, pricing, and advertising information.
• Billing and transaction information, including subscription plan, invoices, payment status, and transaction history.

Digiwoof does not directly store full payment-card numbers. Payments are processed through third-party payment processors and the software infrastructure used to provide Clicks!.

Information Processed Through Clicks!

Clicks! clients may choose to collect, upload, import, or store information such as:

• Customer and lead contact details.
• Appointment, calendar, scheduling, and payment information.
• Forms, waivers, contracts, notes, communications, and message history.
• Uploaded files, photos, documents, and attachments.
• Marketing preferences and automation activity.
• Pet-related information, including pet names, behavior history, training needs, health details, veterinary information, medication information, or similar records.

Digiwoof does not use a Clicks! client’s contact lists, CRM records, or customer data for Digiwoof’s own sales, marketing, advertising, or custom-audience creation.

Information Collected Automatically

When you visit our websites or use our Services, we may automatically collect information such as:

• IP address and approximate location.
• Browser type, device type, operating system, and language settings.
• Pages viewed, links clicked, referring pages, and session activity.
• Date and time of visits.
• Cookie, pixel, tag, and similar-technology information.
• Website, advertising, and campaign performance information.

4. How We Use Information

We may use information to:

• Provide, operate, maintain, and support our Services.
• Create and manage accounts, subscriptions, invoices, and payments.
• Deliver website, marketing, advertising, automation, copywriting, consulting, and software services.
• Schedule meetings, respond to inquiries, and provide customer support.
• Communicate service notices, account updates, billing messages, appointment reminders, and security-related messages.
• Send marketing emails, webinar invitations, educational materials, promotions, product updates, and text messages where permitted by applicable law.
• Measure website performance, campaign performance, advertising effectiveness, and conversion activity.
• Build audiences for Digiwoof’s own advertising and remarketing efforts.
• Improve our internal processes, services, educational materials, and customer experience.
• Protect the security, integrity, and reliability of our Services.
• Detect, investigate, and prevent fraud, abuse, policy violations, and unlawful activity.
• Comply with legal obligations and enforce our agreements.

For individuals in the United Kingdom or European Economic Area, we may process information where necessary to provide requested Services, comply with legal obligations, pursue legitimate business interests, or obtain consent where required.

5. Marketing Communications

Digiwoof may send marketing communications about our services, Clicks!, educational resources, webinars, promotions, and related offerings.

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of promotional text messages by replying STOP.

Even after opting out of marketing communications, you may still receive transactional or service-related messages, such as account notices, billing messages, appointment reminders, support updates, and security-related communications.

6. Calls, Chats, and Support Communications

Digiwoof may communicate with you through email, text messages, phone calls, video meetings, support channels, chat tools, and other communication methods.

Calls may be recorded where notice is provided before or at the start of the call.

Information you provide through our communication channels may be used to respond to your request, provide support, deliver Services, manage our business relationship, and maintain service records.

7. Cookies, Advertising, and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our websites, understand how visitors use them, measure performance, and support advertising and remarketing.

These technologies may include:

• Necessary technologies that help websites and forms function properly.
• Analytics technologies that help us understand site traffic, visitor activity, and page performance.
• Advertising technologies that help us measure campaigns, show relevant ads, and reach people who have previously interacted with Digiwoof.

Digiwoof may use its own lead and client information to create matching audiences, custom audiences, or lookalike audiences through advertising platforms. We do not use Clicks! client contact data or CRM data for these purposes.

Where required, non-essential analytics and advertising technologies will be managed through our cookie-consent and preference tool. You may update your choices through the Cookie Preferences link available on our website.

You may also manage or remove cookies through your browser settings. Blocking certain cookies may affect how some website features function.

8. Artificial Intelligence Features

Digiwoof and Clicks! may offer optional AI-assisted features, including tools that help create content, generate drafts, summarize information, support automations, process transcripts, provide reporting assistance, or respond to inquiries.

Use of these features is optional and chosen by the applicable user or Clicks! client.

You should not submit sensitive personal information to AI features unless it is necessary, appropriate, and you have the authority to do so.

AI-generated content may be inaccurate, incomplete, outdated, biased, or unsuitable for a particular purpose. You are responsible for reviewing and approving AI-generated output before using, publishing, sending, or relying on it.

Digiwoof may use de-identified information from its own leads, clients, and internal materials to improve or train internal AI systems. Digiwoof does not use Clicks! client data, client contact lists, or CRM records to train Digiwoof’s AI systems.

9. How We Share Information

We may share information with service providers and contractors that help us operate our business and provide Services. These may include providers of:

• Software, cloud infrastructure, hosting, and platform services.
• Payment processing and billing services.
• Email, phone, text-message, and communication services.
• Website, form, calendar, and scheduling tools.
• Analytics, advertising, and attribution services.
• Video-conferencing and meeting tools.
• Artificial intelligence, automation, transcription, and reporting tools.
• Security, technical support, and business operations services.
• Professional services, including legal, accounting, and insurance support.

We may also disclose information when reasonably necessary to:

• Comply with law, regulation, legal process, or enforceable government request.
• Protect the rights, safety, security, and property of Digiwoof, our users, or others.
• Detect, investigate, or prevent fraud, abuse, or security incidents.
• Enforce our agreements and policies.
• Complete a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets.

Digiwoof does not sell, rent, or trade personal information or client contact lists. We do not share personal information with referral partners, affiliates, or business partners for their independent marketing purposes.

10. Third-Party Integrations

Clicks! may allow clients to connect third-party accounts and services, including payment processors, calendars, business profiles, advertising accounts, social-media accounts, and video-meeting services.

When a client connects a third-party service, information may be exchanged between Clicks! and that service as needed to enable the connection and requested functionality.

Third-party services operate under their own terms, privacy policies, security practices, and data-handling practices. Digiwoof is not responsible for the practices, availability, policy changes, account decisions, or security of third-party services.

11. How Long We Retain Information

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our general practices include:

• Lead and marketing-contact information: Retained unless a person unsubscribes, asks us to stop contacting them, or retention is no longer necessary.
• Clicks! client account information: Access ends immediately after cancellation. Clients are responsible for exporting available information before cancellation. We may retain account information for up to one year after cancellation before deleting or anonymizing it, unless a longer period is required for legal, accounting, security, or dispute-resolution purposes.
• Support records, chat records, call recordings, meeting recordings, and screen recordings: Generally retained for up to six months.
• Billing, payment, tax, and transaction records: Retained as needed for accounting, tax, legal, fraud-prevention, and dispute-resolution purposes.
• Opt-out records: Retained as needed to honor communication preferences and avoid sending unwanted marketing messages.

12. How We Protect Information

Digiwoof uses reasonable administrative and technical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or loss.

These safeguards include role-based access controls, multi-factor authentication where supported, and encrypted connections for our websites and platforms.

No system, transmission method, or storage method is completely secure. We cannot guarantee absolute security of information.

13. International Processing

Digiwoof is based in the United States and serves clients in the United States, United Kingdom, Canada, Australia, New Zealand, and other countries.

Information may be processed, stored, or accessed in the United States or other locations where Digiwoof or its service providers operate. Privacy laws in those locations may differ from the laws in your country of residence.

By using our Services or providing information to us, you understand that your information may be transferred to and processed in countries outside your own.

14. Children’s Privacy

Digiwoof and Clicks! are intended for adults age 18 and older. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information directly to Digiwoof, contact us at info@digiwoof.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or privacy practices.

The most current version will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after an update becomes effective means you acknowledge the updated Privacy Policy.

16. Contact Us

For questions or concerns about this Privacy Policy, contact: