Automate Your Review Follow-Up with the All-New Review Workflow in Clicks

If you’ve ever wished you could automatically acknowledge and thank clients who leave you a review, your moment has arrived. We’re thrilled to announce a powerful new addition to Clicks: the ability to trigger workflows the moment a new review is received. Below, we’ll walk you through how this feature works and why it’s such a game-changer for dog pros.

Why Automate Review Follow-Up?

Reviews are among the most valuable assets for any dog training or pet care business. They boost credibility, increase online visibility, and help prospective clients feel more confident in choosing your services. However, manually reaching out to every reviewer can be time-consuming—especially when you’re busy running the rest of your business. That’s where automation steps in.

By creating a workflow triggered by new reviews, you can:

• Save time by eliminating manual follow-up.
• Deliver instant gratitude to clients who have taken time to share feedback.
• Strengthen relationships through personalized messages or small tokens of appreciation.
• Encourage repeat business by offering special coupons or additional services in subsequent emails.

How to Set Up Your Review Workflow

Setting up a new Review Workflow in Clicks is a breeze. Here’s a quick overview:

1. Create a New Workflow: In your Clicks dashboard, head to your Workflow Builder and start a new workflow.
2. Add the Review Trigger: Select “Review Received” as your trigger. This ensures the workflow kicks off whenever a new review comes in.
3. Refine Your Conditions:
   • You can choose to trigger the workflow for all reviews or only for those posted on specific channels (like Google).
   • You can also filter out spam or set rating thresholds if you prefer different responses for positive vs. negative feedback.
4. Design Your Automated Actions:
   • Send an Email thanking the reviewer for taking the time to share feedback. Personalize it with their first name—and if you’ve collected pet details, include your client’s dog’s name for an extra warm touch.
   • Offer a Token of Appreciation: Consider including a coupon code or gift certificate for a future service.
   • Nurture Further: Add an optional wait step of a few weeks, then follow up with an email about an upcoming class, product launch, or additional resource they might find helpful.
5. Launch the Workflow and Relax: Once saved, the workflow runs automatically. Every time someone leaves a review, the system will send them your custom thank-you message.

Real-World Benefits for Dog Pros

1. Build Trust and Loyalty

When clients feel genuinely thanked and appreciated, they’re more likely to become repeat customers and refer friends to your business.

2. Strengthen Engagement

An automated sequence can do more than just thank them—use the opportunity to share additional tips, training advice, or a limited-time offer.

3. Simplify Follow-Up

No more jumping between platforms or email lists to track your new reviews. Let Clicks handle the heavy lifting while you focus on what you do best: training dogs and delighting clients.

Need Help Getting Started?

If you have any questions about setting up your new Review Workflow, we’re here to help! Book office hours within your Clicks dashboard, and our team will guide you step by step.

Not a Clicks user yet? Visit our website at DigiWoof.com to learn more and sign up for a 14-day free trial. Experience how Clicks can transform your workflow—and free up more time for the pups (and humans) who need you most.

Ready to get support building a business that works for you?

At Digiwoof, we help R+ dog trainers simplify their marketing, streamline their systems, and attract more of the right clients.